faq | Kingsdown

E-commerce Buy Direct FAQs

How long will it take to receive my new mattress?

Each Kingsdown mattress is handcrafted and takes 5-10 business days to create. Once your mattress has been finished, your new mattress will ship to a local final delivery center. Once it is received by the final delivery center, they will contact you to arrange an appointment that is convenient for you. Orders typically take 2-3 weeks to deliver from the time they are placed to the time they are delivered, but we are unable to guarantee a delivery date.

DreamFit bedding accessories will deliver to your home in 3-5 business days. If you ordered a DreamFit item with your new Kingsdown mattress, your new DreamFit item will be delivered before your new Kingsdown mattress. These items ship separately.

I placed an order and looking for an update on ETA?

Mattresses: Each Kingsdown mattress is handmade and takes 5-10 business days to create. Once your mattress has been finished, it will ship to a local delivery center. Tracking will be emailed to you once your mattress is received by the final delivery center. If it has been over 12 business days since you placed your order, please reach out to us for an update.

Accessories: All our sleep accessories are ready to ship within 5 business days. Tracking will be emailed to you as soon as it is available. If it has been over 5 business days since you placed your order, please reach out to us for an update.

Where can I find a local retailer if I want something different than your online assortment?

While our online assortment features mattresses that fit every sleep profile, we realize you may be looking for something else. Please use our Retail Locator and enter your zip code to find the nearest authorized retailer near you Retail Locator.

Can I try out one of your online mattresses in a local store near me?

Our online assortment is only available through our website and select online partners. While we cannot offer the ability to try a mattress in a retail store, we’re certain you’ll love your new mattress.
We offer a 100-night sleep trial for all mattresses sold on Kingsdown Mattress. If you aren’t completely satisfied, you may exchange or return your mattress within 100 calendar days from the date of delivery. Matresses purchased after January 1, 2025, will be subject to a $150 restocking fee. To qualify for this offer, all mattresses must be clean and undamaged. Damage includes, but is not limited to: stained fabrics, punctures, rips, tears, abrasions or burns. The 100-night sleep trial is only valid on mattresses and is limited to one exchange. Offer not available on foundations, pillows, sheets or mattress protectors.

What is included in your free shipping offer?

White Glove Service includes transportation and mattress delivery to the room of your choice. Standard service does not include removal of existing mattresses but may be added for an additional fee of $79. Due to mandated restrictions, we are unable to offer in-home setups in some cities and states. Our premium white glove service agents will contact you directly to arrange factory-direct shipping to your home. A certified, professional team will arrive with your new sleep set, providing the superior service that you deserve and expect from Kingsdown.

Do you ship your online assortment to Canada?

Currently, we only ship our online assortment within the United States. Shipping is only available to the contiguous U.S. with exclusions in California, Connecticut, and Rhode Island. Alaska and Hawaii also excluded.

Product Care FAQs

Can I sleep on the reverse side of a one-sided bed?

We do not recommend it because the surface on the underside of a one-sided mattress was not designed for sleeping. Sleeping on the underside should not cause structural damage to the mattress, but you may experience body impressions.

How much body impression should I expect on the surface of my mattress?

Body impressions up to 1.5” are considered normal and desirable in luxury mattresses. Our mattresses are designed to conform to your body over time while still delivering correct postural support.

To quote the Better Sleep Council on body impressions: "Many of today’s top-quality mattresses use extra-plush foams and fibers to create comfort layers designed to cradle your body and relieve pressure. In the first few weeks you sleep on a new mattress with extra comfort layers, you will likely notice some body impressions on the surface. These impressions are normal. They indicate that the comfort layers are conforming to your body as they are meant to do and shouldn’t be considered a sign that something is wrong with your new mattress."

Please refer to your Mattress Care and Warranty booklet for any rotation instructions that may apply to your Kingsdown mattress.

I have had my bed a few months and I already have body impressions. Will the body impressions get worse over time?

Materials in your sleep system will settle most within the first weeks of ownership. You should expect some degree of body signature, but deeper impressions should not occur. If they do, please contact the dealer where you originally purchased your sleep system.

My bed has an odor. Where does this come from?

The foam used in the manufacturing process can produce off-gassing, but this should dissipate within a week. This only occurs when the mattress comes directly from production to the customer. Kingsdown does not warehouse inventory; our beds are produced as they are ordered from our retail partners. We recommend airing the mattress out for a few days. If the odor persists, please contact the retailer where you originally purchased your sleep set.

How often should mattresses be replaced? How long do they last?

Mattresses wear out on different timetables due to various factors such as usage (guest room, master bedroom, etc.), proper care, and the mattress quality itself. Another important consideration is how your comfort preferences or lifestyle may change over the years. We encourage you to assess your mattress after eight years and consider a replacement based on the following questions:

The industry standard is to replace your sleep system every 8-10 years.

Do I need to buy a new box spring when I buy a new mattress?

We highly recommend purchasing a new box spring with your new Kingsdown mattress. Our mattresses and box springs are made to work together as a cohesive unit. When a new mattress is placed on an old box spring, the old box spring does not allow the mattress to perform to its design capabilities for pressure relief and postural support.

How often should I rotate my mattress?

The recommendation is to rotate after the first month of ownership and then four times per year, as the seasons change. Rotating your mattress allows the cushioning and insulation materials to be evenly and properly distributed, providing maximum comfort and longevity. Not all Kingsdown sleep systems require rotation; please refer to your Mattress Care and Warranty booklet for further details.

Will my sheets fit? Where do I find sheets?

It’s important to remember your Kingsdown sleep system will require sheets that fit loosely. Tight-fitting sheets can create a "drum" surface on your mattress. If your sheets are too tight, this can cause a "roll to the middle" effect. If you’re in the market for new bed linens, we recommend Dream World Design. They manufacture bed linens to fit all Kingsdown sleep systems. You can contact them at 1-800-955-1322 or visit their website.

It looks a lot taller/higher than the bed I have now. Will it fit my bed?

It’s always a good idea to measure where your new mattress will strike your headboard. However, all quality mattresses are thicker and plusher today to allow for pressure relief and a better night’s sleep. Studies have shown that pressure is the biggest sleep thief at night.

What can I do if the mattress is too high for my bed?

The last thing you want to give up is the comfort and support of your Kingsdown mattress. Solutions include:

Do your beds generate heat? What can I do to control the heat?

We have had some questions regarding heat. Our sleep systems can generate some heat because they conform to your body and you may sleep longer without adjusting, which is ideal. We suggest you purchase a 100% cotton mattress pad or a thermally sensitive pad that will help wick away moisture. Using lighter weight bed linens can also help.

Should I still use my big fluffy pillows?

Consider purchasing new sleeping pillows after buying a new bed. The smaller the pillow, the better! A queen or king size pillow may look nice but is too large for most people. A big fluffy pillow can cause improper postural alignment when used with your conforming sleep surface.

It feels softer than what I have been sleeping on – should I be concerned?

New sleep technology means you no longer have to suffer on a hard, uncomfortable mattress. Kingsdown mattresses support your body properly while providing a comfortable sleep surface that relieves pressure points.

What is motion separation foam?

Motion separation foam is an enhancement to our wrapped coil innerspring systems. It separates the mattress into sleep zones where one doesn’t influence the other, helping to prevent active sleepers from disturbing their partner.

How should I protect my mattress?

A mattress pad and proper bed frame are the best ways to protect your mattress. Keep it free and clear of any liquids. Read our Warranty for more information.

What kind of bed frame do I need?

Ensure your frame has a center support in the middle, with a center leg resting firmly on the floor. This support will help prevent the mattress from bowing and sagging. A center support is required to comply with the warranty.

Product Purchase FAQs

Can you give me the retail price on any Kingsdown mattress set?

Approved Kingsdown dealers set their own prices. Some have pricing online. Please check our retailer locator for a store near you.

I loved my previous Kingsdown mattress, but it is discontinued now. What new model will be best for me?

Kingsdown offers over 150 different sleep solutions, and selecting your mattress is an important decision. Use our bedMATCH diagnostic tool to determine the best mattress for your body bedMATCH.

What is the best mattress that you manufacture?

There is no "one-size-fits-all" solution for mattresses. To determine the best mattress for you, we recommend using our proprietary diagnostic system, bedMATCH™. All Kingsdown mattresses are crafted with care and tested for quality before leaving our facility.

Warranty FAQs

I have a question regarding my warranty?

What type of warranty do you have on your product?

The specific model you purchase determines your sleep system’s warranty.