Claims

Responsive support

Thank you for visiting Kingsdown Claims. Please watch the informational video for more information for submitting your warranty claim. Fill out the form below and attach the required photos to have your claim reviewed by a Kingsdown customer care professional within 1 – 2 business days.

Kingsdown USA Warranty Prequalification

• Kingsdown USA Warranty Claim Submission

Kingsdown USA warranty conditions:

Please note the following before submitting the form:

• Freight is NOT included in any warranty claim

  • No Comfort Guarantee Applies
  • Mattress should be in clean condition and conform to the [Warranty](/content/wp-content/uploads/2020/12/Kingsdown-Warranty.pdf "Kingsdown Canada Warranty Page"/index.html)
  • Required proof of purchase

• Required*

I have read and agree to the above warranty conditions

• NEXT

• Full Name*

• E-mail*

• Phone*

• Customer Address*

• Street Address

  • Street Address Line 2
  • City
  • State (Dropdown with options)
  • Zip Code

• Mattress Size*

  • TWIN
  • TWIN Long
  • FULL
  • QUEEN
  • KING
  • CALIFORNIA KING

• Mattress Name*

• Does this mattress sit on a matching Kingsdown box spring?*

  • Yes
  • No

• Purchase date*

  • Month - Day Year

• Reason for claim*

Attach Pictures

• Please include a full view of the mattress surface with no linens

• Attach pictures*

  • Drop files here to upload (4 files maximum)

  • Examples of Proper Photos:

• Please include two measurement photos (zoomed in photo to show the measurement and Full view photo)

• Attach pictures*

  • Drop files here to upload (4 files maximum)

  • Examples of Proper Photos:

• Please include a photo of what your mattress is resting on.

• Attach pictures*

  • Drop files here to upload (4 files maximum)

  • Examples of Proper Photos:

• Please include a photo of your support system.

• Attach pictures*

  • Drop files here to upload (4 files maximum)

  • Examples of proper photos:

• Please Attach Photo of the Mattress Law Label

• Attach pictures*

  • Drop files here to upload (4 files maximum)

  • Mattress Law Label Example:

• Please Attach Photo of the Boxspring Law Label

• Attach pictures*

  • Drop files here to upload (4 files maximum)

  • Boxspring Law Label Example:

• Please Attach Photo of Proof of Purchase

• Attach pictures*

  • Drop files here to upload (4 files maximum)

  • Proof of Purchase Example:

• Enter the message as it's shown*

• Submit

• Should be Empty:

• Back

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